Frequently Asked Questions

Pico Financial Services Uganda Limited is a Ugandan non-bank institution dedicated to providing accessible, affordable, and reliable financial services to individuals and businesses across Uganda. We are licensed and regulated by the Uganda Microfinance Regulatory Authority (UMRA) and focus on serving civil servants, women's groups, SMEs, farmers, and informal sector workers.

Pico offers five core loan products: Civil Servant Loans for Civil Servants (UGX 500,000 to 30 million over 6 to 36 months); Group Loans for Women (UGX 100,000 to 2 million per member with weekly repayment); SME Business Loans (UGX 2 million to 50 million over 3 to 12 months); Invoice Financing (up to 80% of invoice value over 30 to 90 days); and Payday Loans (up to 40% of Net Pay disbursed within 24 to 48 hours).

You can apply in three ways: Submit your enquiry online using our Loan Enquiry form; call us on +256 772 362 199; or visit our office at Apartment 2B, 2nd Floor, Rovis Building, Salim Bay Road, Kampala. A loan officer will guide you through the process and inform you of the required documents.

Required documents vary by loan type. Generally you will need: a valid National ID or passport; recent payslips or proof of income; a letter of introduction from your employer (for Civil Servant Loans); bank statements for the last 3 to 6 months; and any business registration documents (for SME loans). Your Pico loan officer will provide the exact list for your specific product.

Once all required documents are submitted, most loan applications are processed within 2 to 5 business days. Payday loans can be approved and disbursed within 24 to 48 hours. Your loan officer will keep you updated throughout the process.

Repayment methods depend on your loan type. For Civil Servant Loans and payday loans, repayment is automatically deducted from your salary through payroll partnerships. For group loans, repayments are made weekly through group meetings. For SME and invoice financing loans, repayments are made via bank transfer or mobile money on agreed dates.

Yes, Pico encourages responsible financial behaviour, including early repayment. Please contact your loan officer or call our customer service line to arrange early settlement. Terms for early repayment will be discussed at the time of application.

Pico works closely with customers who face repayment difficulties. If you are unable to make a scheduled payment, contact us as soon as possible on +256 772 362 199 before the due date. Late payments may attract penalty charges. We prefer to find solutions rather than allow accounts to fall into default.

Yes. Pico Financial Services Uganda Limited is fully licensed and regulated by the Uganda Microfinance Regulatory Authority (UMRA). We operate in accordance with the Tier 4 Microfinance Institutions and Money Lenders Act, Anti-Money Laundering regulations, and all relevant consumer protection guidelines applicable in Uganda.

Pico is committed to the highest standards of ethics and integrity. If you have experienced or witnessed any unethical, illegal, or improper conduct by a Pico employee or agent, please contact us immediately via email at info@pfsug.com, by calling +256 772 362 199, or by visiting our head office in Kampala. All reports are handled with strict confidentiality.

Interest rates vary by loan product, loan amount, repayment term, and individual credit assessment. Pico operates in compliance with all applicable Uganda Microfinance Regulatory Authority (UMRA) guidelines on permissible lending rates for Tier 4 institutions. Your applicable interest rate will always be clearly communicated to you in writing before you are asked to sign any loan agreement. There are no hidden fees — all charges are disclosed upfront.

No. Pico does not charge compound interest on the outstanding principal of your loan. Interest is calculated on the reducing balance and is clearly stated in your loan offer and repayment schedule before you accept the loan. If you have any questions about how your interest is calculated, your loan officer will explain this in full before you sign any agreement.

Late or missed repayments may attract a penalty charge, which will be specified in your loan agreement. Persistent default may also result in your repayment history being reported to a licensed credit reference bureau, which can affect your ability to access credit in the future. Pico always prefers to find a solution with clients who are experiencing genuine financial difficulty — if you are struggling to make a payment, contact us as soon as possible before the due date on +256 772 362 199.

SME Business Loans require collateral security. The type and value of collateral accepted will depend on the loan amount and your business profile, and will be discussed with your Pico loan officer during the assessment process. Common forms of collateral include business assets, land titles, or other acceptable security. Our loan officers will guide you through what is required for your specific application.

Pico takes data protection very seriously. We implement technical and organisational security measures including data encryption, strict access controls, and regular staff training. We are registered with the Personal Data Protection Office (PDPO) of Uganda and comply with the Uganda Data Protection and Privacy Act, 2019 (DPPA). In the event of a data breach that poses a risk to your rights, we are required to notify the PDPO within 72 hours and will also notify you directly where appropriate. For full details, please read our Privacy Policy.

Under the Uganda Data Protection and Privacy Act, 2019 (DPPA), you have the right to: access the personal data Pico holds about you; request correction of inaccurate data; request deletion of your data where it is no longer required; receive your data in a portable format; object to processing based on legitimate interests; and withdraw consent at any time where processing is based on your consent. To exercise any of these rights, contact us at info@pfsug.com. If you are not satisfied with our response, you may escalate your complaint to the Personal Data Protection Office (PDPO) at pdpo.go.ug.

Pico does not sell your personal data. We share your information only where necessary: with licensed credit reference bureaus as required by regulation; with your employer or government ministry payroll office for payroll-deducted loan products; with UMRA, the Financial Intelligence Authority, and other authorities as required by law; and with trusted service providers who process data on our behalf under strict confidentiality agreements. For full details of how and why we share data, see our Privacy Policy.

Yes. Pico recognises that many Ugandans work in the informal sector or are self-employed. Our SME Business Loans are available to registered small and medium-sized business owners. Our Group Loans for Women are designed for women in rural and peri-urban communities, including those in informal trade. If you are self-employed or work in the informal economy, contact our team on +256 772 362 199 or visit our office to discuss which loan product may be suitable for your situation.

Pico is committed to resolving complaints fairly and promptly. If you have a complaint, please contact us through any of the following channels: by email at info@pfsug.com; by calling +256 772 362 199; by using the contact form on our Contact Us page; or by visiting our office at Apartment 2B, 2nd Floor, Rovis Building, Salim Bay Road, Kampala. We aim to acknowledge all complaints promptly and provide a full response. If you are not satisfied with our resolution, you may refer your complaint to the Uganda Microfinance Regulatory Authority (UMRA) or, for data protection matters, to the Personal Data Protection Office (PDPO).